SHIPPING POLICY
DOMESTIC SHIPPING ONLY
Jade & Brooks currently ships to addresses within the United States only. At this time, we do not offer international shipping. Orders placed with non-U.S. addresses will be canceled and refunded.
PROCESSING & PRODUCTION TIME
All products are made to order. Please allow 2-5 business days for order processing and production before shipment. Production times may vary slightly during high-demand seasons or due to supply chain disruptions.
SHIPPING TIMEFRAMES
Once your order has been produced, standard shipping typically takes:
You will receive a shipping confirmation email with tracking information as soon as your order ships.
SHIPPING COSTS
We offer free standard shipping on all orders over $100. If expedited shipping becomes available in the future, any related charges will be clearly shown during checkout.
DELIVERY ISSUES
If your order has not arrived within the expected timeframe, please contact us at support@jadeandbrooks.com. We are happy to assist with tracking updates or filing a claim for lost packages.
ORDER CHANGES & ADDRESS ERRORS
Orders cannot be changed or canceled once production has started. Please double-check your shipping address before completing checkout. We are not responsible for delivery issues due to incorrect or incomplete addresses.
