All items are made to order. Most products ship within 2-5 days. Once, shipped, you will receive a tracking number via e-mail.

3-7 business days after processing

We accept all major credit cards, PayPal, Shop Pay, Google Pay, and Apple Pay.

All items are made to order and are final sale. Returns or refunds are only accepted if an item arrives damaged, defective, or incorrect and must be reported within 7 days of delivery with photos.

Start by checking your tracking number. If it shows as delivered but you did not receive it, we recommend checking with your local carrier or neighbors. If your package is delayed more than 10 business days, contact us and we will help investigate.

Yes. All artwork is created in-house for Jade & Brooks using a mix of original illustrations, digital design tools, and carefully curated designed templates. Some patterns may incorporate AI-assisted elements, but every final product is uniquely crafted to match our signature aesthetic.

3-7 business days after processing

We offer models for iPhone, Samsung, and Google Pixel phones. Be sure to select your exact model (you can check this on your phone in settings) before purchasing. If you are unsure, feel free to contact us before ordering.

Visit our Contact Us page or email us directly at support@jadeandbrooks.com. We typically respond within 1-2 business days.

At this time, we only ship within the United States. We hope to expand international shipping in the future - stay tuned!

We cover the cost of standard shipping for all U.S. orders over $100. If you need expedited shipping, additional fees may apply at checkout.